What items do you accept for return?
We accept returns of defective or damaged products within 30 days of receipt. Due to the nature of adult products, we cannot accept returns of products you used but were unsatisfied with. Further, we cannot accept returns of products you received but did not use and then wish to return. We can’t re-sell them. We know you only looked at the box and didn’t touch the product. But seriously, you wouldn’t want to buy toys that someone else bought and returned.
We are known, though, in this industry, for sending out generous discount codes to people legitimately unhappy with a purchase, to use on a future purchase. Just ask (and be nice!).
In the case of a return, we will issue you an RMA number which must be clearly written on the outside of the package. Contact us using the “contact us” link on the bottom of this site to request an RMA number.
The item being returned must include the original packing slip and all product packaging materials. The product must be placed inside a sealed clear plastic bag. For the safety of our staff, products that arrive that do not adhere to these rules will not be refunded.
How can I contact customer service if I have a question or problem?
Easy! Use the contact us link on the bottom of this website or call our customer service department from Monday to Friday, 8am to 5pm, EST at 1-800-828-6302.